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I had shopped for a shower pan for a few weeks without finding anything I really liked. When I found showerpanliners.com I could tell these were different than any others I had seen. The customer service and communication far exceeded my expectations. The quality of the product when it arrived was also top of the line. Installation was fast and easy. I will absolutely be recommending these products and this company to everyone I know.
Jesse:Thank you so much for your 5 star review. We are so happy you liked our shower pan, we are sure it will be a great addition to your bathroom. We would love to see some pictures once the project is completed. let us know if you need anything else from us.Kevin & Isabel Lares
Their expectation is that you perform a quality check of their product on delivery. They took our money and a broken shower pan was delivered to our home. On speaking with them, they hid behind their "policy", blamed the shipping company and my inability to inspect their product and did nothing to remediate the situation. Lost my money with them. I would not work with them again.
Joel ,thank you very much for your review. We take every complaint seriously. Every company has policies that must be followed to assure its smooth operation and to provide the best custumer services posible. We feel that we provided you simple and straight receiving instructions (see bellow). We did not take your money as you stated, you purchased a product. According to the shipping company (you have received copy of this document) someone in your organization gave them instructions to leave the pallet on the drive way. No one was present to inspect or sign the ticket upon delivery as per our instructions. The delivery date was 05/13/24 and the package was opened 05/16/24. 72 hours after delivery. Under the circunstances we offered you a new shower pan at cost plus shipping. Our offer stands in case you change your mind. This is the information provided to you regarding shipping: To Joel D'sa on 01/05/2024 4:59 pmDetails Plain textJoel,TForce freight just picked up. The tracking is 877725306.Please make sure that someone is present to inspect the shower pan at arrival while the driver is there. Take a picture before you cut the straps open. (As proof of the condition in which the package arrived) Open the white box which contains the shower pan and inspect it, all around. If you find damages, take more pictures and refuse the delivery. Make sure the driver takes notes of the damage in his delivery note. You do not sign anything. This is the only way to have the info in order to file a claim and be able to replace the item in case of damages. Thank you very much for your business,Isabel. EXTRACT FROM OUR CREDIT CARD AUTHORIZATION FORM SENT TO YOU: REFUNDS/ EXCHANGES POLICY:* ALL SPECIAL ORDERS ARE FINAL, NO REFUNDS OR EXCHANGES.*You can return eligible items within 30 days of receiving an order.* Item must be in its original packaging, undamaged. There will be a 25 % re-stocking fee and shipping charges. * On occasions, a shipment will arrive damaged. To avoid misunderstandings, the consignee must open and inspect the commodity upon arrival while the freight company is still there. If damages are found the shipment must be refused, pictures should be taken to support the incident. The driver will also make notations on his delivery ticket. This way Shower Pans can file a claim. In this case we will issue a refund or replace the pan of equal value within 7 to 10 days. Sincerely,Kevin and Isabel Lares
These panels and pans are quickly replacing tile in my remodeling projects. Easy to work with saving time and labor!
Kevin, we are super pleased you like our panels and pans and the ease of installation, together we can change the way bathrooms get remodeled. Looking forward to working with you on your next project.Kevin & Isabel
Just so you know, when my reviews get censored I go to the better business bureau. Omitting bad reviews and posting honest reviews is a very dishonest way to do business.
Jennifer:I just saw this review today, it did not land for some reason in our normal inbox, we are not afraid of bad reviews, we do post them, we take them as a learning curve. But in your review, you are blaming us for the shipping incidence that we do not have any control over their business. The review should have gone to the shipping company, not us. We immediately sent you the refund.I am going to reroute your review to the correct email and post it once we receive it.
I have used 4 of these shower pan liners last year w/ another 5 bases pending for this year, so far! Love the quality & ease of installation. I can set the base & backer in a day w/ tile going up the next. Matching or contrasting drain covers really sets these bases apart. Presloped & textured base allows for easy cleanup after the project is completed. Homeowners love the clean lines & no grout on the floor.
John:We are so glad you and your customers love our shower pans and of course we thank you for being a loyal customer. Isabel and I stride to provide the best product for all of our customers. Always looking forward to working with you.Kevin & Isabel Lares
On December 2 Francesco wrote:
Do not confuse these shower pans with the flimsy items you’ll find at the big Blue store or the big Orange store, these are solid and high-quality shower pans that look like they will outlast me and my home! I was reluctant to buy something like this sight unseen online (especially after routine shipping damage when buying things from other online furniture or supply stores), but from my first inquiry all the way through to the final delivery, Isabel’s communication made this a smooth process. The white shower pan itself was packaged extremely well (on a pallet, wooden surround strips to protect the edges, styrofoam/foam protection, etc.) and delivery was excellent. I never write reviews, but I honestly could not be happier with this product and this company, and would not hesitate to recommend them. Thanks!
Francesco:Thank you so much for your 5 star review. We pride ourselves in giving the best customer service. We are so happy you liked our shower pan and if you need anything else from us, we are just a phone call away.Kevin & Isabel
I had a vision for our whole house remodel. We would be the ones who would be taking in any aging parents so we wanted a shower without a giant curb. For my personal tastes, I hate grout, especially on a floor. I don't want to scrub it or "restore" it just to have it look dirty. We had such a hard time finding a solid surface floor for a shower that was not plastic or fiberglass, or very limited in sizes. Finally we found Kevin and Isabel! This floor is beyond beautiful. No one around here has anything like it. We had an ordeal with the shipping from the east coast to California but we are so glad we waited. Kevin was always there just a phone call away while we installed.
Karen and Mike:Thank you so much for your 5 star review, we are so glad you liked our shower pan and thank you so much for the picture of the completed bathroom, it really looks amazing. As you mentioned, shipping nowadays is hit or miss, I am glad it finally made it to your home. We are here if you need us, always a phone call away. Have a great Holiday.Kevin & Isabel
Kevin,
Thanks for the last of the shower foot rest parts. They are installed and our shower looks/works great. We are very pleased. It was a pleasure to work with you and Isabel.
Rod Biddle & Terry Palmer
Rod & Terry:Thank you so much for your review, it was our pleasure working with you. Let us know if there is anything else we can do for you.
Kevin and Isabel have provided excellent customer service and great product. The first pan arrived broken (due to shipping yard casualties) and they were not hesitant to send me one the very next day. The packaging was on both shipments was top notch. The 2nd pan is excellent and cannot wait to see the thing in action.
Dylan:Thank you for your 5 star review. We pride ourselves in providing the best customer service with a personal touch. As you mentioned, shipping yard casualties occur more that we would like to, following our receiving instructions at time of delivery, as you did, makes possible for us to provide you with a replacement.Dont forget to send us before and after pictures for our page/blog.Again, thank you for your review and looking forward to working with you in the future.Kevin & Isabel
We received the shower pans and a wrong size was delivered to us in no time Kevin and Isabel tried to work around in order to prevent the contractor from stopping, it was not possible so they send a new to us the next day. Great people really good post sales support.
Victor,Thank you very much for your kind review. Let us know if there is anything else we can do for you.Isabel and Kevin.